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PRIVACY STATEMENT & COOKIES POLICY


OVERVIEW


Your privacy is very important to us.
To help protect your privacy, we adhere to the following guidelines:
This website will explicitly ask when it needs information that personally identifies our customers or allows it to contact our customers (“Personal Information”).

All personal information provided by the users are kept securely and are not shared with any third parties.

Users who have subscribed to our e-mail newsletter service will receive promotional mailings and e-mails from our business. If you wish to no longer receive our emails, you may unsubscribe at any time, by clicking the unsubscribe link which will be contained in each promotional email sent by us.

This website may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with applicable law or with legal process; (b) protect and defend the rights or property of Cruxton Travel or this site, and (c) act under exigent circumstances to protect the personal safety of users of Cruxton Travel, the site, or the public.
If at any time a customer believes that this website has not adhered to these principles, please notify us immediately and we will use all commercially reasonable efforts to promptly determine and correct the problem.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

PRIVACY POLICY



How do we collect your information?
We may collect personal information about you when you contact Cruxton to make a purchase or make enquires about travel arrangements or other products and services, when you register for promotions, when you subscribe to receive marketing from us (e.g. e-newsletters) or when you request brochures or other information from us. Personal information is collected every time contact has been with Cruxton, be it through a telephone call, live chat, web enquiry, email enquiry and social media. We may also collect your personal information when you complete surveys or provide us with feedback.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking). Where this occurs, we will assume you have consented to your personal information being collected by us and to us handling it in accordance with this Policy. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent.
You can subscribe to receive e-newsletters and other promotional materials by following the relevant links on our website.

What personal information do we ask for?
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use your personal information.
The type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and products on your behalf. This would include your name, address, email address, telephone number, date of birth, passport details, frequent flyer details, any special needs requirements, dietary preferences and other details relevant to your travel arrangements or required by travel service providers such as hotels, travel insurers, parking facilities, etc.

How we use your personal information?
Where you contact us in relation to a travel booking or query, the primary purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. We may also use your personal information to manage our relationship, such as for marketing activities including but not limited to mail-outs, emails, e-newsletters and telephone calls, internal accounting and administration.

We are allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected or a related purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

Email marketing: With your permission, we may send you emails about our newsletters, promotional products and services.


Is your personal information disclosed to third parties?
Cruxton does not disclose or sell customer data to third parties except data which is required directly for the product or service being offered to the customer so for e.g. if someone has bought a ticket or bought a package we would of course need to share that data only with the service provider as part of the normal course of business.

We will only disclose your personal details to our partners and suppliers for operational purposes to complete your travel arrangements. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. We will not pass on your details to other companies for marketing purposes.


How do we protect our customers information?
All information is protected by a secure server. When a website enquiry is made, all the information is encrypted and sent to us via a secure server software (SSL). If you choose to join our mailing list, all your information is securely stored on Mailchimp and ConstantContact servers. We store all data personal data in our internal secure CRM to produce itineraries and travel bookings.


Can you change your consent?

You can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every email you receive from us, including this one.

Please do rest assured that we are conscious of keeping emails to a minimum, you will only be contacted where we feel it will benefit you.

You may change or erase your personal information processed by us at any time. Please contact us on support@cruxton.com.

COOKIES POLICY

Our customers should also be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”.
“Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features.
We use cookies on this website.

WHAT ARE COOKIES?

Where we use the word ‘device', we mean the computer, mobile phone, tablet or other device you use to access the internet.
Cookies are created when you visit a website that uses cookies. Cookies are small files of letters and numbers. These files are either stored in the memory of your device or are placed on the hard drive of your device.

WHY DO WE USE COOKIES?

We use cookies to distinguish you from other users of this website and to provide increased functionality on our website. This helps us to provide you with a better user experience and allows us to work to improve our website.
We don't use any of our cookies to collect personal information about you, only anonymous information. We don't use any of our cookies to target you with online advertising.
Please note that not all the cookies on our website are set by us (see Cookies set by third parties below).

WHAT COOKIES DO WE USE?

We use two different types of cookie: Strictly Necessary Cookies and Performance Cookies.
Strictly Necessary Cookies - These cookies are essential. Without them, you wouldn't be able to move around our website or use its features. We use these cookies to:

  • Allow your computer to be recognised within a website so any page changes, item or data selection is remembered; and
  • Detect software on your device which enables content on our website.

These cookies are only stored for the duration of your visit to our website.

Performance Cookies - These cookies aren't essential, but they provide us with useful anonymous information about how people use our website. Without them, it would be difficult for us to understand how our website is performing and we may miss out on the opportunity to make improvements that could enhance your user experience. We use these cookies to:

  • Obtain statistics about how our website is used (including which pages are visited most often and how users came to visit our website);
  • Evaluate website performance; and
  • Help us ensure that the content and features on our website are relevant for your future visits.

HOW TO CONTROL COOKIES

How to control cookies on this and other websites: You can use your web browser (e.g. Internet Explorer, Google Chrome, Safari etc) to allow, switch off or delete cookies on this and other websites. Each web browser is different so check the ‘Help' function of your browser to determine how to update your cookie settings. Please note that, in a few cases, switching off or deleting cookies may reduce the functionality of or prevent access to certain websites (including this website).


COOKIES SET BY THIRD PARTIES

We use several social media tools and external applications to enhance your interaction with this website - for example, we sometimes embed videos from YouTube. As a result, you may be sent cookies from these third-party websites. We do not control these cookies and we suggest you check these third-party websites for more information about the cookies they use. Please also see How to control cookies on this and other websites above for guidance on how you can switch off or delete cookies on other websites.


Your Financial Protection

The air holiday packages and flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 3348. See booking conditions for more info.


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